Thereason is that the seller hasn’t shipped the product because they have run out of it or some mistakes with the tracking number occurred. The seller can cancel the order. In this case AliExpress administration will close the order and you will automatically get a refund. It hardly takes more than 20 days. Justdo nothing. You are under no obligation to cancel the order because the seller sold a product they didnt have in stock. The seller can cancel the order from their end if they can't fulfill it. My guess is that if they cancel the order it affects their standing with aliexpress, and it may lower their ratings, product ranking, or delay Hereare the refunding options you have in the Merchant portal: Refund complete order: You can select all the items listed in an order and refund the full order amount at once. Refund selected items: You can select some items listed in an order and refund only their corresponding amount. Refund with a return fee: You can add a return Aliexpressis a platform where sellers can sell goods, the seller is responsible for shipping the item. ----- Here is a good example: you buy a TV online on the site of a local electronics store, they decide to cancel the shipment and not give you the money back, claiming Yeah sorry it is the factory's fault, we cannot refund. Fromthe web. First go to all your orders ( here) and on the item you want to open a dispute, click on “View details”. In the next window, click on “Open dispute” to load the form to be filled in to request the refund. In your case, since you have not received the order, click on “Refund only”, mark that you have not received the PayPalrefunded order now unfrozen. Hi, I had a seller try to scam me and I raised a dispute through PayPal. Once I raised the dispute through PayPal the order became ‘Frozen’. I won the dispute and PayPal refunded me. Now the order has moved back to ‘the seller has shipped’ your order. The tracking number is wrong of course and already Whenthere were no more entries for a couple of weeks after it reached my country, I presumed it was lost or stolen, so I opened a dispute to get a refund. The seller refused a refund at the time and offered to extend the protection period another 20 days if I cancelled the dispute, which I foolishly fell for. 1 Orders will be cancelled automatically if sellers fail to ship goods by their due time. 2. If you haven't received your orders before delivery time is out, or you are not satisfied with Firstof all, you need to learn that you have very little rights when purchasing on aliexpress. Like cancelling an order is not a right, it’s the seller who decides if the accepts you cancellation request or not. You can go for the chargeback route but you’ll probably be banned by aliexpress. Returning items is not a good idea. Preparingan item for shipping usually takes 5-7 days. You might get longer waiting time (longest was almost two weeks) during big sale like the last 11.11, but other than that, it should be shipped fast. I had an experience one time waiting for a month, guess what? I was given a fake tracking. dYUNH.